FAQ
Get familiar with your new favorite NYC hotel. Get to know us with a few of our most commonly asked questions answered below.
Q: Do you have a facility fee? If so, how much is it and what’s included?
A: Yes, we charge a nightly facility fee of $42.46. This fee includes the following:
All local and domestic long-distance phone calls
Complimentary Wi-Fi in sleeping rooms and public spaces
24 Hours Onsite Fitness Center
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Q: What is your credit card policy?
A: Debit and credit cards* will be authorized at check-in for the entire amount of your stay, plus $150 to cover incidentals. The system will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. The original authorization amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
*The hotel does not accept prepaid card.
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Q: What time is check-in and check-out?
A: Check-in time is 3PM EST and check-out is 11AM EST. If you arrive before 3PM and your room is not ready, we are happy to store your luggage for you. Late checkouts are available upon request for a fee, based on availability.
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Q: Does Hotel Hendricks allow pets?
A: Dogs under 40 pounds are welcome for a fee of $95 per stay.
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Q: Is the hotel a non-smoking property?
A: All guest rooms and public spaces at Hotel Hendricks are non-smoking. There is a non-refundable fee of $500 if it is determined there was smoking in the room or public spaces.
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Q: What is the hotel’s cancellation policy?
A: Individual reservations made directly through the hotel may be cancelled with no penalty by 3PM EST 48 hours prior to arrival. After this time, the credit card on file will be charged for the first night’s room rate plus taxes and fees. If the reservation is non-refundable, no modification or cancellation will be granted.
If the reservation is part of a group, please refer to the group contract for specific cancellation policies.
If the reservation was made through a third-party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third-party reservations.
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Q: Will the hotel accept packages on my behalf?
A: We are happy to hold packages up to 10 pounds but must be addressed to the same name as on the reservation and delivered no more than 7 days prior to arrival. Fees may be assessed if beyond 7 days as hotel has limited storage.
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Q: Is the hotel wheel-chair accessible?
A: Yes, ADA-accessible rooms are available and can be reserved by contacting the hotel directly or on our website.
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Q: Is parking available?
A: We recommend a nearby parking garage called ICON Parking which is just one block from the hotel at 11 E 38th St. Our guests get a discounted rate of approximately $55 per 24 hours for a standard sized vehicle or $65 per 24 hours if it is an oversized vehicle. Once you park, they will provide you a ticket which you will have validated at the front desk before going to pick the vehicle up in order to receive the discounted rate.
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Q: How can I book a group stay?
A: Any bookings of 8 or more rooms over similar dates is considered a group and must be booked through the Sales Department. Group services are not available if the reservations are booked electronically or via the internet and may be canceled upon the hotel's discretion. If you are interested in booking a group or obtaining more information, please contact our Sales team at sales@hotelhendricksny.com. You may also fill out our group request form here.
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Q: What is the minimum age requirement to check into the hotel?
A: The minimum age is 21 years old and a valid ID is required to check-in.
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Q: Are pack & plays are available?
A: Pack & plays are based on availability. Please contact the hotel in advance so that they are aware of the request.
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Q: Do you have a restaurant or bar?
We have a restaurant located on the main floor and a rooftop bar.
- If you are looking for information or reservation pertaining to the restaurant, ISLA, please reach out to them through their website www.isla-co.com
- The rooftop bar, New York DAINTREE rooftop & lounge www.daintreenyc.com